Insurance adjusters use the emerging product 'Survey' to document real estate properties for estimates and claims. To find out the problems when it comes to using the product, I interviewed 8 potential users via guerilla user interviews.

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Next, I talked with 3-5 members of our sales team to find why we were getting rejected by the bigger businesses.

After testing with guerilla users, multiple iterations were applied to update the design. From the initial idea generation to workflow validation, I then focused on improving the usability instead of visual elements to avoid Halo bias when testing with marketing, sales, and development teams. Below are some example of changed things between 3rd and 4th iteration.

For the redesign and the future products we would redesign in the company, I had to update our design system for certain UI elements specifically for Survey.

With the new auto QR connection system, our connection time for average user went down 50%+ for a new device and also for switching between multiple cameras.

With the upload to Portal option accessed from the mobile app, we are now saving each operator hours during the export process.

With the launch of our tag creation workflow, our users got to create their tags during the shooting process instead of post in review.  With this feature in place, we got to sign a 7 figure deal with a Fortune 500 insurance company.